We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your product must be in the same condition that you received it, unopened or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To initiate a return, you can contact us at customercare@luvieessentials.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at customercare@luvieessentials.com

Damages and issues Please inspect your order upon reception and contact us immediately if the item is damaged beyond use or if you receive the wrong or an expired product, so that we can evaluate the issue and make it right by you.

Exceptions: Non-returnable / Non-refundable items Certain types of products cannot be returned, like bundle kits, custom products (such as gift kits), Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.